Revenite UG (haftungsbeschränkt) · Comeback Tracker
Terms of Use for the Comeback app and the Comeback web portal
As of 12 August 2026
1. Scope and provider
1.1 These Terms of Use apply to the use of the Comeback app and the Comeback web portal (together: the Service).
1.2 The provider of the Service is Revenite UG (haftungsbeschränkt), Welscher Heide 19, 51429 Bergisch Gladbach, Germany, e-mail info@comeback-tracker.de.
1.3 The purchase of tracker hardware and of activation codes is governed by the terms of the respective sales channel. These Terms of Use govern the use of the Service only.
1.4 Deviating terms of the user do not apply unless we expressly agree to them in text form.
2. Scope of services
2.1 The Service displays the position and status data generated by an activated Comeback tracker and provides related functions such as route history, speed display, alarms, navigation to the vehicle and sharing access with other user accounts.
2.2 The range of functions is continuously developed further. We reserve the right to change, add or discontinue individual functions, provided this is reasonable for the user and the core purpose of the Service, displaying the position of the user’s own tracker, is preserved.
2.3 The Service requires a mobile connection of the tracker and GPS reception. Both are outside our sphere of influence.
3. User account
3.1 A user account is required to use the Service. The user must provide the information requested during registration completely and accurately and keep it up to date.
3.2 Access credentials must be kept confidential and must not be passed on to third parties. If unauthorised use is suspected, we must be notified without delay.
3.3 A user account may only be created by natural persons aged 18 or over.
4. Activation code and term
4.1 Use of the Service for a tracker requires a valid activation code. The code is redeemed in the user account and assigned to a tracker.
4.2 The user relationship for the respective tracker begins when the code is redeemed and ends automatically upon its expiry. No termination is required.
4.3 There is no automatic renewal. The user may purchase and redeem a new code at any time.
4.4 Once the code has expired, the tracker no longer generates new data. Data already generated remains visible in the user account within the retention period under Clause 7.
4.5 An activation code may be transferred to another tracker within the same user account, provided the previous tracker has first been removed from the account.
5. Right of withdrawal
5.1 When purchasing the activation code, the consumer expressly consents to us beginning the supply before the withdrawal period has expired and confirms that they thereby lose their right of withdrawal. Details are set out in the withdrawal instructions of the respective sales channel.
6. User obligations
6.1 The user may only use the tracker and the Service within the framework of applicable law.
6.2 The user warrants that they will only use the tracker on items over which they have the right of disposal.
6.3 Covert tracking of persons is not permitted. Where vehicles used by other persons are tracked, for example family members, employees or tenants, the user must ensure that those persons have been informed in advance and, where required, have given their consent. The user is responsible for compliance with data protection requirements within their own sphere of responsibility.
6.4 The user indemnifies us against third-party claims based on a breach of the obligations under this Clause.
6.5 In the event of a serious or repeated breach, we may block the user account. We will inform the user and, where possible, give them the opportunity to comment.
7. Data
7.1 Which data the tracker generates, to what extent and how the user accesses it is described in our statement pursuant to Article 3(2) of Regulation (EU) 2023/2854.
7.2 Position and status data is stored for 24 months from generation and deleted thereafter.
7.3 We use the data to provide the Service and to improve our products. No use for advertising purposes, no sale and no transfer to third parties for commercial purposes takes place. The user grants us the use of non-personal product data required for product improvement.
7.4 The user may share access to a tracker with other Comeback accounts and may withdraw such sharing at any time. Sharing with recipients without an account is not provided for.
7.5 The user may delete their account in the app, which deletes all associated data. Deletion of individual periods or trips takes place on request via info@comeback-tracker.de.
7.6 The processing of personal data is described in the privacy policy: https://comeback-tracker.de/en/datenschutz-en/
8. Availability
8.1 We endeavour to maintain high availability of the Service but do not owe uninterrupted availability.
8.2 Maintenance work, disruptions at upstream providers, mobile network outages and events of force majeure may lead to restrictions.
8.3 Tracking may be impaired or prevented by structural conditions, underground car parks, tunnels, lack of network coverage or deliberate jamming devices.
9. No assurance of theft protection
9.1 The tracker and the Service are aids for locating items. They neither prevent theft nor guarantee that an item will be recovered.
9.2 The user is advised to involve the police in the event of theft and not to use location data for recovering an item on their own authority.
10. Liability
10.1 We are liable without limitation in cases of intent and gross negligence as well as for injury to life, body or health.
10.2 In cases of ordinary negligence we are liable only for the breach of a material contractual obligation, the fulfilment of which makes the proper performance of the contract possible in the first place and on the observance of which the user may regularly rely. In such cases liability is limited to the foreseeable damage typical for this type of contract.
10.3 Liability under product liability law remains unaffected.
10.4 Any further liability is excluded. This applies in particular to damage arising from an item not being located, or not being located in time.
11. Changes to these terms
11.1 We may amend these Terms of Use where this is necessary for legal reasons or due to a change in the Service and the amendment is reasonable for the user.
11.2 We will notify amendments in text form at least six weeks before they take effect. If the user does not object before they take effect, the amendment is deemed accepted. We will draw attention to this effect separately in the notification. If the user objects, the user relationship ends when the amendment takes effect; we will refund amounts already paid for the remaining term on a pro rata basis.
12. Governing law and dispute resolution
12.1 German law applies. Mandatory consumer protection provisions of the state in which the user has their habitual residence remain unaffected.
12.2 We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
13. Final provisions
13.1 Should any provision of these Terms of Use be invalid, the validity of the remaining provisions remains unaffected.
13.2 The German version of these Terms of Use is authoritative. Translations are provided for information purposes.
