Cancellation Policy
Consumers have a fourteen-day right of cancellation.
The following provisions regarding the right of withdrawal and its consequences apply to the delivery of tangible goods (Comeback-Tracker). In the case of digital content (activation codes), the section ‘Expiry of the right of withdrawal in the case of digital content’ also applies.
Right of Cancellation
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods. This applies to both the Comeback Trackers and the activation codes. However, activation codes that have already been redeemed are excluded from the right of withdrawal.
To exercise your right of withdrawal, you must inform us (Revenite UG (haftungsbeschränkt), Welscher Heide 19, 51429 Bergisch Gladbach, Germany, retoure@comeback-tracker.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or an email). You may use the attached model withdrawal form for this purpose, though this is not mandatory.
You may also complete and submit your declaration electronically in accordance with the instructions and forms available in our online returns center (accessible via your Amazon account under “My Orders” or via the “Returns & Exchanges” link). If you make use of this option, you will immediately receive (e.g., via email) a confirmation of receipt of such a withdrawal.
To meet the withdrawal deadline, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.
You must return or hand over the goods to us immediately and, in any case, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period expires. You are responsible for the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties, and functionality.
Expiry of the right of withdrawal in the case of digital content: In the case of a contract for the supply of digital content not supplied on a tangible medium (e.g. activation codes), the right of withdrawal expires once we have commenced performance of the contract, provided that you:
- have expressly consented to our commencing performance of the contract before the expiry of the withdrawal period, and
- have confirmed that you are aware that, by giving your consent for us to begin performing the contract, you lose your right of withdrawal. We will provide you with confirmation of such consent and of your acknowledgement on a durable medium (for example, by email).
